If you would like to book a tour or enquire about one of our homes, please click here

Assisting someone with a standard mould hearing aid

This step-by-step guide shows how to safely help someone insert and remove a standard mould hearing aid. Whether you’re a caregiver, family member or healthcare worker, this video will help you assist with confidence.

If you use an open-fit hearing aid, take a look at this video

 

In partnership with

Play Video

Standard mould hearing aids 

Here are some names of important parts of a standard mould hearing aid

Check that your hearing aid is working

Close the battery door

This turns the aid on

Cup between your hands

This creates a feedback loop

Wait for 5 to 10 seconds

Sometimes it takes a bit longer than others

Listen for a noise

It may sound like a whistle or a buzz

Putting the hearing aid in for someone else

01
Always begin by communicating and asking for consent, even if the person is non-verbal. This helps reduce distress and ensures understanding
02
Open the battery door on the hearing aid
03
Stand beside the person so you can clearly see what you're doing
04
Hold the soft plastic tube with your index finger and thumb
05
Assure the mould is lined up correctly with the inner part facing the ear and the back lined up with the curve of the ear
06
Insert the mould into the ear at a straight angle. The wearer will feel a small 'click'
07
Check that the lower part of the mould is sitting snug in the curve of the ear
08
Position the spike by gently pulling up on the ear and pushing the spike into place. You can run your thumb over the mould to assure it is sitting correctly
09
Put the hearing aid behind the ear
10
Close the battery door to switch the hearing aid on
11
Return to the person’s eyeline and speak to them to check the hearing aid is working

Taking it out

01
Always begin by communicating and asking for consent, even if the person is post-verbal. This helps reduce distress and supports understanding
02
Stand beside the person so you can clearly see what you're doing
03
Open the battery door first to prevent any loud feedback noises
04
Remove the hearing aid from behind the ear
05
Gently press down on the outer ear to expose the mould’s back
06
Push a finger behind the mould to ease it out
07
NEVER pull the tube. It may detach and will need professional repair
08
Once gripped, pull the mould backwards and out of the ear

Important note: Wipe the mould with a cloth each night, then store the hearing aid in a clearly labelled box kept in a consistent place

Meet our experts

Andrew Goodwin

Engage Service Manager

Andrew has been a deaf awareness trainer for over 25 years and has over 50 years’ first-hand experience living with hearing loss. Working in the charity sector since 2003, Andrew has trained and supported hundreds of volunteers and given medical and psychological support to thousands of people with all types of hearing loss.

For 4 years, he worked at Deafness Research UK, increasing the awareness of hearing loss by delivering hearing screening and supporting the Bionic Ear Show with over 150,000 audience members across the UK. In 2016, he was instrumental in the set up of Engage (formerly Hearing Matters in Care project), developing the training package, polices and reaching out to care homes as well as running hearing aid maintenance clinics across North London.

Connect with Andrew on Linkedin

Padraic Garrett

Head of Engage

Padraic, with over 25 years of experience in the care industry, has held senior leadership positions in both care homes and day centres. This dual perspective gives him a unique understanding of the challenges faced by both frontline staff and senior management.

Padraic holds a master’s degree in person-centred dementia care and is a qualified Executive Coach and Mentor (ILM Level 7). He has an ILM post-graduate certificate in Leadership and Management. He joined Engage in 2021, having worked closely with the company as a customer from its earliest days.

Connect with Padraic on LinkedIn

Was this useful? Please let us know

Other topics you may be interested in

Getting out of a chair

Getting in and out of the bath

Descending the stairs

Climbing the stairs

The resources available are not, and are not intended to be, medical advice, which should be tailored to your individual circumstances.  The resources are for your information only, and we advise that you exercise your own judgment before deciding to use the information provided. Professional medical advice should be obtained before taking action. Full terms and conditions.