Our Relationship Centred Care approach builds on our engagement programme, enabling our Teams to fully understand the needs of each person. This also helps to build relationships and encourage independence.
Relationship Centred Care means that we tailor each person’s individual care needs and incorporate the meaningful relationships that contribute to holistic well-being. We recognise that quality care only happens when there are strong relationships between everyone involved in the care of our Residents, including Relatives and our Teams of Care Professionals.
Engagement programmes
We understand that one person’s hobbies or interests may be of no interest to another. Residents also come from many walks of life or they require varying levels of care and support. Our engagement programme therefore provides variety and choice, so that everyone can become involved with an activity they enjoy.
This could include our book club, baking and cookery groups, bridge clubs, Rummikub, gardening club, poetry reading, French conversation, tea dancing, League of Jewish Women’s coffee mornings to drama and music workshops to name a few.
Both of our Homes have their own minibus and we regularly organise trips to the cinema, theatre, shopping, National Trust venues or a visit to the sea side.
If a Resident shows interest in a subject we don’t currently offer, we will always try to accommodate and incorporate this into our programme if we can.
The engagement programmes take place all over our Homes, from within households or on the communal, sociable ground floor spaces. If a Resident is not feeling well and would prefer to stay in their room, we will always come to them and provide suitable engagement or simply to offer companionship.
Volunteers
In order for us to provide such an array of activities and things to do, we really do rely on our wonderful, dedicated volunteers who donate time, expertise and passion for many subjects and activities. Their support really does enhance the quality of our Residents’ lives. Our volunteers, whilst bringing much enjoyment, also bring support to Residents on a practical level, which is particularly helpful for Residents who do not have family. Working alongside our dedicated care and engagement teams, volunteers also bring friendship, enjoyment and fun. The value of companionship should never be overestimated; this ensures that no one ever feels lonely.
Partnerships
Our engagement programme is enriched by our collaborations with various music, art and drama institutions, such as the Ben Uri Gallery, Live Music Now and the Central School of Speech and Drama. Our playlist co-ordinator also develops personalised music playlists which is a wonderful tool to aid reminiscence.