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CQC ‘Outstanding’ for Nightingale House

26 Jan 2023

Nightingale House has again been awarded the rating of Outstanding by the Care Quality Commission (CQC), following their inspection at the end of 2022.

Since the start of the pandemic, Nightingale House is the only care home, with nursing, in London to retain an Outstanding rating following a full inspection (correct at time of writing, 16.1.23).  Nightingale House continues to be the only CQC Outstanding care home serving the older Jewish community in the UK.

The CQC report states that Residents:

  • are truly respected and valued as individuals; and empowered as partners in their care in an exceptional service,
  • passionately supported and encouraged to be part of their local community,
  • at the end of their lives received exceedingly compassionate care. Their wishes were detailed and recorded when people wished to share this including their preferences and choices for end-of-life care,
  • benefited from research-based practices such as ‘Namaste care’ which was designed to give one to one comfort and pleasure to people through sensory stimulation, especially the use of touch and scent in a relaxed environment,
  • and that the leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

This recognition from CQC reflects the work of our wonderful team at Nightingale House, who work hard, with compassion and empathy to ensure the very best care for our Residents.  Thank you to all of you – for all that you do each and every day to make our home welcoming, caring and safe.

Jenny Pattinson, Chief Executive, Nightingale Hammerson:  “Retaining our Outstanding CQC rating is testament to our wonderful, kind and compassionate care teams at Nightingale House.  My sincere gratitude to Clemence Muchingaguyo, Registered Manager of Nightingale House, and Nuno Santos Lopes, Director of Care.   Their expertise meant we continued to improve our care provision during and after the pandemic; providing exceptional guidance to our care teams.”

Read the full report HERE