This privacy policy sets out how Nightingale Hammerson uses and protects any information that you provide when using this website, and underlines Nightingale Hammerson’s commitment to ensuring that your privacy is protected.
Nightingale Hammerson may change this policy from time to time by updating this page. Although we will aim to communicate any major changes to the policy with all our supporters, we recommend that you check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We collect personal information from you if you contact us with an enquiry or submit a form from our website. This includes information such as your name, address, email address, and phone number. We do this solely so that we can answer your enquiry and for our internal record-keeping and will not use your information for any other purpose without your explicit consent. Dependent on the nature of your enquiry, we may subsequently ask you to provide further information and, when doing so, will direct you to the relevant Privacy Notice.
If you have made a financial donation or otherwise supported us, we will collect information about your donation history. We collect this information from you if you donate directly to us. If you donate via one of the fundraising platforms we work with, the platform will provide us with the information that you provide to them.
During your visit to our site we may also collect non-personal information such as IP addresses (the location of your computer on the internet) and pages accessed. This information helps us to determine how many people use our site and which pages they visit most often and does not tell us anything about who you are or where you live. We collect it simply so that we can improve our website service.
We also use cookies on our website. Please see our cookies policy for further information.
We are committed to protecting your privacy and will only use the information that we collect about you via this website to:
Other than for marketing and fundraising purposes, we process your information under the lawful bases of processing necessary a) to satisfy any contract we may have with you and b) for the purpose of the legitimate interest we have in running our organisation (to the extent that this is not overridden by your rights), including providing information to prospective residents and processing donations.
We will only contact you for marketing and fundraising purposes if we are allowed to do this by law and, if you have given us your consent, in the manner we have agreed with you. If you send us an enquiry, when we respond we will ask you if you are happy for us to use your data for this purpose and will ask you how you would like us to contact you.
We know that people change their minds so we will ask you at intervals whether your preferences have changed and will act accordingly. If we contact you by email, every message will include a link to opt-out of future messages in case you change your mind. You can also opt-out from receiving marketing information from us at any time by calling our fundraising team on 020 8673 3495 or writing to us at our registered office.
Your information will only be used by Nightingale Hammerson and we will only share it with the following categories of organisations:
We will never sell or share your information with other organisations to use for their own purposes.
We keep your data both electronically (on servers within the EEA) and in some cases, in paper files.
We take the security of your personal information very seriously. We protect your information in accordance with our Data Protection Policy and have appropriate security measures in place to protect it. For example, only authorised users who have a need to access your data for the agreed purpose have the ability to do so. We also make use of SSL (secure server software) to ensure that the data you provide on the website is safe while in transit to us. Whilst we cannot guarantee that loss, misuse or deletion of data will not occur while it is under our control, or in transit to us, we use our best efforts to try and prevent this.
We use secure third party services when you make a donation or payment through our website – JustGiving, MyDonate and Virgin Money Giving. Your use of their sites and services is subject to their terms of service, including their privacy policy, which in each case is available on their website.
We keep your information for no longer than is necessary, as set out in our Records Management and Data Retention Policy. We will keep the information you provide us only for as long as we need it to administer your relationship with us, to comply with the law and to ensure that we do not communicate with people who have asked us not to. If you have any questions about how long we keep your information, please write to us at our registered address.
The law gives you the following rights over your data:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The Data Controller (the body responsible for your information) is Nightingale Hammerson, a registered Charity (Charity number 207316), whose registered office is Nightingale House, 105 Nightingale Lane, London, SW12 8NB. If you have any questions or concerns about this privacy notice or wish to contact us about your data, please do so by writing to us at that address, addressing your letter to ‘The Data protection Lead’, or by email to mydata@nightingalehammerson.org.
A cookie is a small file which asks permission to be placed on your computer’s hard drive and using them is standard practice for websites. We use them to understand how people use our website, and in order to improve how the website works. They do not tell us who you are.
We use ‘Google Analytics’ which uses cookies. By using and browsing the website, you consent to cookies being used in accordance with our policies. If you do not consent, you must disable cookies or refrain from using the site. Please refer to the Help menu on your browser for details. This may, however, restrict your ability to use the Nightingale Hammerson website.
During your admission and your stay with us we will collect, hold and process certain information about you, including, but not limited to, personal administrative information (name, date of birth, National Insurance number), medical records and history and social information (such as your personal history or current likes / dislikes). We do this in order to enable us to fulfil our contract with you to provide health and social care and to fulfil our legal obligations under the Care Act. We also collect information on your personal and family finances, solely for the purpose of assessing your ability to pay fees, for any bursary application you may make and in order to assist with applications for public funding. If you are paying fees or contributions we will also hold your bank details for the purposes of direct debit collection.
We will never use your information for any other purpose without your explicit consent and will only share it with others where it is needed for us to care for you (for example with medical professionals or your appointed Power of Attorney) or make informed decisions as an organisation (for example with the Trustees Board and Board committees) . We will also ask you from time to time with which family members or friends you are happy for us to discuss your health and wellbeing and will keep a register of those people to ensure that we can keep them up to date.
We will keep your information for as long as you are with us and, after that, for a period of 6 years, as required by legislation.
We take the security of your personal information very seriously and hold it always in accordance with the requirements of the General Data Protection Regulations and any similar legislation that may come into force in the future. As part of that we have to tell you about certain rights you have: