Our Care

Exceptional care for every need, regardless of complexity or financial circumstance.

The care of our Residents is the first priority at Nightingale Hammerson.

We offer various levels of support and Residents are cared for according to their specific needs. This includes residential, nursing, dementia, respite, rehabilitation, palliative and end-of-life care.

We focus on a relationship centred care approach, highlighting the importance of meeting the needs of the Resident, but also addressing the needs of relatives and care teams. We recognise that quality care only happens when there are strong relationships between everyone involved in a Resident’s care.

We offer:

Holistic, relationship-centred care
Specialist dementia and nursing care
In-house medical team
In-house multi-disciplinary therapies (physiotherapy, occupational therapy and clinical psychology)
In-house dental team and audiology
Inclusive engagement activities available for everyone
High team-to-Resident ratios
Quality assurance – CQC outstanding rating and numerous awards.

Types of Care

Residential Care

Residential care needs are specifically tailored for each Resident. This varies from basic support, personal care and medication management to more complex care needs. Residential Residents enjoy an engaging and sociable environment which will support and enable independence, dignity and purpose. It may involve inviting friends over for lunch, visiting our hair salon and manicurist, joining in with our numerous clubs or taking part in an array of activities or trips. Or simply, enjoying the beautiful gardens or sipping coffee in our gorgeous café.

Nursing Care

24-hour nursing care is available for Residents with more complex health-care needs. A care plan is devised to support the holistic needs of each Resident. Residents, should they wish, can still take part in our engagement activities and enjoy many of the health benefits that these bring. Our on-site medical team ensure Residents are expertly cared for, hospitalisation is avoided as much as possible, so that Residents can continue to enjoy the best possible quality of life.

Dementia Care

We understand how important it is for families to have peace of mind, knowing their loved ones are safe, happy and cared for, day and night.

Our care teams are not only highly skilled, but deeply compassionate. They take the time to get to know each Resident as an individual. Through our specialist dementia training, they learn to see the world through the eyes of someone living with dementia. They understand their needs, support their independence and encourage moments of joy throughout the day. The teams notice the little things; how someone responds to a familiar song, the comfort they find in a favourite possession, or the way a particular activity can brighten their mood.

Our dementia households are warm, welcoming spaces, thoughtfully designed to support well-being and independence. Every Resident has their own personalised care plan, tailored to their individual needs and what matters most to them. We offer care that is professional and expertly delivered and also filled with compassion, patience and respect.

Respite Care

We offer respite care for those wishing to stay for a shorter period of time. This may be due to rehabilitation, post-operative care, convalescence after a hospital admission or simply to offer rest to relatives at home, or when care may not be available. Nightingale Hammerson will design a specific care plan to meet the Residents needs during this period of admission, which may vary from two weeks to a few months.

Palliative and End-of-Life Care

We look after Residents who need palliative and end-of-life care, in a compassionate, caring environment that is both homely and comfortable. Our clinical psychologist and her team of trainees as well as our in-house therapies team are always available to support Residents and their families at this challenging stage of life. Nightingale House was recently awarded the prestigious Palliative Residential Care Provider Award at the Palliative & End-of-Life Care Awards.
The judges recognised our person-centred approach, expert partnerships and deep commitment to compassionate end-of-life care with 90% of our Residents supported to die in their preferred place. This is a powerful reflection of our team’s incredible dedication to providing exemplary care to our Residents.

“We are the home for the older Jewish community, from the moment they walk through the door until the moment they die, whether or not they are healthy.”

Nuno Santos Lopes, Director of Research, Innovation and Community Engagement

“The staff go the extra mile to look after and care for the Residents. I feel they are very well trained and have a lot of patience. They often have to deal with difficult situations, and they seem to do it with grace and compassion.”

Hammerson House Relative

Engagement Activities

At the very heart of our ethos is our exceptional programme of engagement that is inclusive, ensuring Residents can enjoy a variety of things to and in which to become actively involved.

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Multi-Disciplinary Therapies

We have one of the largest in-house therapy departments within a care home setting in the UK. The multi-disciplinary team comprise our physiotherapists, occupational therapists, a moving and handling advisor, dietitian and clinical psychologist.

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Food And Nutrition

Good food is important, not only because we take our nutrition and hydration seriously but also because of the enjoyment that food can bring.

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Jewish Traditions

Nightingale House and Hammerson House, Wohl Campus are Jewish homes, respecting everyone’s religious traditions, as well as those who consider themselves non-religious, cultural Jews.

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Outreach

Our outreach lead, Stephen Ison, leads the South London Jewish community support service, reaching out to the whole Jewish community in North and South London, as well as Surrey and Kent.

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Work For Us

To deliver world-class care we need to recruit people who are dedicated, believe in our values and committed to delivering outstanding care to our Residents. We recruit our people based on their ability to live and share our values, who are passionate about caring for others, as well as having exceptional skills in care and teamwork.

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“For the families, it’s a great comfort knowing our loved ones are cared for so well."

A Relative