Our Values and Mission

Team member behaviours:
• You put our Residents first, which is at the heart of all you do
• You maintain people’s dignity and make them feel comfortable
• You show genuine concern for the care and feelings of others
• You are always kind, gentle and respectful.

Leader behaviours:
• You create an environment where the Resident always comes first in your decisions and actions
• You do not lose sight of the person, even when making difficult decisions
• You have compassion for the people you lead.

Team member behaviours:
• You give people your full attention, and your communication with others is always polite, clear, and supportive
• You will show a genuine interest in Residents and your colleagues, their lives, values, and history, to understand and accept them as individuals
• You will respect the personal preferences, lifestyle, and care choices of all our Residents and your colleagues
• You will always show respect towards our Residents’ Jewish culture and religion.

Leader behaviours:
• You will create a culture where people are treated with dignity and respect
• You will actively listen to people’s views and encourage feedback which is used to support continual improvement
• You will create an environment for your team to develop and feel valued
• You will support staff to learn about the Jewish culture and religion in order for them to understand our Residents’ Jewish identity.

Team member behaviours:
• You will strive to deliver outstanding outcomes for Residents and colleagues
• You demonstrate a passion for your continual improvement and development
• You will be responsible for learning and development and actively seek new learning opportunities
• You will be an enthusiastic and dedicated team member and focus on being the best you can be
• You will act as an ambassador for Nightingale Hammerson in all interactions with our stakeholders.

Leader behaviours:
• You will consistently demonstrate a clear sense of purpose, direction, and commitment to the values
• You will inspire and motivate team members to develop and learn
• You will demonstrate outstanding leadership and encourage feedback so you can reflect on the impact and delivery of your role.

Team member behaviours:
• You will support Residents to live their lives as they wish and support every opportunity to fulfil their wishes and needs
• You will ensure that life, as well as death, are handled with care and empathy
• You will value and honour Residents’ choices and privacy
• You value the uniqueness of every individual.

Leader behaviours:
• You create a culture where all people feel valued and treated with dignity and respect
• You recognise that the environment in which people live supports their sense of dignity and comfort
• You take responsibility to ensure the delivery of outstanding care and support to deliver a dignified life as, well as death.

Team member behaviours:
• You do what you say you will
• You are always truthful and honest and will always do the right thing
• You are open and transparent in all practices and communications
• You protect and respect people’s confidential personal information
• You will always follow agreed procedures and standards in your work and ensure you provide a safe framework for others to work within.

Leader behaviours:
• You act as a role model for others, demonstrating your commitment to the values through words and actions
• You reflect on the work that you do and the impact that you have on the people you manage
• You are kind and considerate even when under pressure.

Team member behaviours:
• You have the desire to work within a team to deliver outstanding care
• You work well with and support others in your team and the wider organisation
• You and your team’s focus is always the well-being of your Residents and colleagues.

Leader behaviours:
• You are a great team leader focusing on engagement and involvement
• You will role model that working well in a team delivers more effective results
• You value your team and the teams within the wider organisation
• You give feedback to support improvement in a positive and supportive way.